Anyone with a low Uber rating may now be banned completely from the ridesharing service. In a Newsroom post published recently on Uber’s own site titled “Safety and Respect for All,” the ride-hailing giant announced that it has refreshed its user guidelines, an update which will hit the US and Canada first. Part of the change incorporates an initiative called “ratings-based rider deactivation,” whereby passengers with “significantly below average rating” may lose access to the service entirely.
As Uber’s Head of Safety Brand and Initiatives Kate Parker writes: “Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.” While there’s currently no official confirmation on what rating would lead to a ban, Uber reassures users that they “will have several opportunities to improve their rating prior to losing access to the Uber apps.”
For those who wish to check out Uber’s Community Guidelines, you can do so by visiting their dedicated page.