Popular online services Snapchat, Spotify, Pokémon GO, and Discord suffered an outage Tuesday afternoon, and it appears a Google Cloud disruption is the reason. Multiple services reported issues around 3:30 p.m. ET, with the problem, shortly coming to an end after 4 PM with the Google Cloud Platform stating: “the issue with Google Cloud Load balancers returning 502s should be resolved for majority of users and we expect a full resolution in the near future.”
However, many users of these applications still had issues with Snapchat and Spotify beyond 4 p.m., with the platform stating another updated may be arriving a half-hour later. The specific cause is still unclear, but several apps reliant on Google services for back-end infrastructure suffered, with many of them taking to social media to respond to complaints without pointing to Google as the reason.
Many Snapchatters are having trouble using the app as well as our support site ? We’re working with a partner on the fix! In the meantime, we recommend staying logged in ?
— Snapchat Support (@snapchatsupport) July 17, 2018
Something’s not quite right, and we’re looking into it. Thanks for your reports!
— Spotify Status (@SpotifyStatus) July 17, 2018
Trainers, we’re aware of a technical issue causing an outage. Stay tuned for more information, and thanks for your patience as we investigate.
— Pokémon GO (@PokemonGoApp) July 17, 2018