Tesla Recalls 11,000 Model X SUVs Due to Faulty Seats

Tesla is voluntarily recalling 11,000 Model X SUVs worldwide because its rear row seats may fail to lock properly in the event of a crash. The recall involves vehicles made between October 28, 2016 to August 16, 2017, and Tesla believes only 3 percent of those cars actually exhibit the defect.

On Thursday afternoon, Tesla emailed its Model X customers to inform them that “a small number of cables in the second row fold-flat seats” may need adjustment and that the company will address 100 percent of the repairs.

The issue surfaced during recent internal testing, although there haven’t been any reported accidents. “We are doing this out of an abundance of caution, because even though we have never seen it happen, if the cable is not properly adjusted, the seat back on the left side of the second-row seats could move forward during a crash,” Tesla wrote in the email.

This is the second time Tesla has issued a recall for its cars this year — in April, 53,000 Model S and Model X vehicles were recalled for a potential parking brake issue.

Read below for the full email and share your thoughts in the comments:

We are emailing to inform you of a proactive action Tesla is taking to ensure your safety as a Model X owner. During recent internal testing, Tesla determined that a small number of cables in the second row fold-flat seats in some 2016 and 2017 Model X vehicles may need to be adjusted. Although Tesla has not received reports of any issues or accidents relating to this condition, we will be inspecting the affected customers’ cars so that we can confirm whether any adjustment is needed. We are doing this out of an abundance of caution, because even though we have never seen it happen, if the cable is not properly adjusted, the seat back on the left side of the second row seats could move forward during a crash.

Our records show that you own a Model X affected by this voluntary recall. There are no parts required for this inspection, and the adjustment will take only about 10 minutes to complete. We can address 100% of these repairs via mobile service, and you will have the choice to do that or to bring in your car to a Service Center. We will be contacting you soon to schedule this according to your preference.

Until then, there is no issue with continuing to drive your Model X. We just ask that you temporarily avoid having two adults sit in the second row left and center seating positions at the same time. (Even with this issue, the seat is strong enough for a single adult or two children.) You may also continue to use child seats using the LATCH anchors, as these anchors are attached to the seat base and not the seat back. Note that this issue only affects Model X with fold-flat second row seats built between October 28, 2016 and August 16, 2017 and does not affect any vehicles with monopost seats.

Thank you for being a Tesla customer and we apologize for this inconvenience. Model X has received the highest rating in every category and subcategory in independent crash tests conducted by the National Highway Traffic Safety Administration, and we are committed to ensuring that Model X remains the safest SUV in the world.

If you have any questions, please contact us by phone at 844-248-3752 or by email at ServiceHelpNA@tesla.com.