Following the debacle earlier this month with a deluge of Yeezy 750 B00st customers reporting that the zippers of their prized sneakers were breaking, Complex has dug up the official course of action in place from the very beginning on how to deal with defective pairs. Read on for the official statement below:
Please accept our deepest apologies for the issues that you experienced with your Yeezy Boost shoes. We would like to offer you a replacement pair or a full refund.
If interested in a replacement, the new pair will arrive approximately late Spring so in the meantime, please reply to this note with a mailing address. We will issue you a FedEx label to return the defective pair along with your receipt. After inspection and if deemed defective, you will have the option to choose a replacement pair or a refund.
We realize that this is a long time to wait for a replacement, so we would like to offer you a voucher for any inconvenience this may have caused.
Please let us know if you have any questions. Thank you for your patience and again we apologize for any issues with your shoes.
Unlucky owners can now begin the replacement process by calling 800-448-1796 within the United States.