ledger, you in the midst of getting your issues solved? you said "hopefully get a part made from their factory", meaning you are trying to get just the part that is damaged sent to you? mine is nothing serious, just the leather tassels on one side is missing, something small. i was thinking they could just send it to me over mail. would have to borne the shipping definitely, but hope they dont charge me for that little buttery soft thing.. did they mentioned anything about costs to you yet, or so far you only got 1 reply? haha >
Yeah he should def be able to help you, i'm trying to have a replacement skirt made, dunno if it can happen though.
They mentioned I might have to pay for the cost but i'm not too sure they'll ask you for a fee.