we do care for sure.
if we didnt run our business properly why do we have 3 stores and 1 more opening next year.
the in store service is amaizng but ur online ill be alot better next year
Overall i agree with this. I live in NYC so i can't say much about first hand online experience but I do know there is room for improvement. Black scale has its good and bad just like everything in this world.
The in store experience is really great over at BSNY. It's just a really chill store with some cool music and the dudes there are pretty helpful. I believe it was @Con who showed me a staff version of the lookbook when i brought up that I was really looking forward to what BS was going to put out. I didn't know he had that at his disposal and he certainly didn't need to show me it.
The store itself is aesthetically pleasing and the clothing is displayed nicely. I mean its a small store but its just so welcoming its soothing.
Unfortunately, Black Scale does have its downsides which mainly revolve around the online experience.
First off, online shipping needs to be completely reorganized. Not only international.
Its understandable that the rate of shipping out product becomes a little slow when there's such a massive demand but for a customer to get a good 7-8 weeks after initial purchase is a bit excessive. There should be a system in order to prevent things like that. International shipping is also a problem. Time and time I read about international costumers getting screwed over on there purchase. i understand your IS guys help out a lot but at the same time they are detrimental to your business. to international customers, they make it seem as if you guys offer third rate service which i know isn't true.
Small work to your website could be done. Such as fixing the zoom feature and adding more views to the clothing.
Also, to people on the forums: We can get annoying. Put things in perspective. If you keep bothering someone, they wont want to necessarily give you the best service.
I'm not trying to knock off or glorify Black Scale. I'm just trying to put my thoughts out there. You know, just giving my two cents in a logical and coherent manner. But at the end of the day what do i know, I'm just a college drop out who works at the movies.
I look forward to what Black Scale has to offer in 2013.