Shit happens, you can try. He gave me my refund no problem and Richard got his belt the second time around. Corter or Tanner, just take a chance....as you do with all online purchases.
i'm pretty sure corter is one kid that goes to school and runs the business on the side. i know that tanner has multiple people working and is legitimate. i've never heard anything bad about either, but i would imagine tanner would be able to handle more orders, and therefore wouldn't give out refunds for stuff that never got made. than again, i don't konw what happened to you in the first place, so i could be wrong.