In direct response to criticism over flying in the United States, President Joe Biden and Transporation Secretary Pete Buttigieg are now set to introduce a mandate that will see airlines compensate customers for delayed or canceled flights. According to reports, the potential mandate would remedy the issues that have plagued the flight industry since the end of 2022.
Taking a page out of rules already in place throughout the European Union and Canada, the mandate would see airlines directed to pay for customer expenses in the result of a “controllable airline cancellation” or delay according to guidelines. In a release from the White House, Buttigieg said, “When an airline causes a flight cancellation or delay, passengers should not foot the bill.” Adding, “This rule would, for the first time in U.S. history, propose to require airlines to compensate passengers and cover expenses such as meals, hotels, and rebooking in cases where the airline has caused a cancellation or significant delay.” Currently, zero airlines in the United States cover expenses resulting from cancellations or delays.
The Department of Transportation is also set to launch a redeveloped Airline Customer Service Dashboard on FlightRights.gov, where more information about compensation and coverage can be found.
Stay tuned for more details regarding the mandate President Joe Biden and Transporation Secretary Pete Buttigieg are set to introduce.
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