SXSW Slapped With Class Action Lawsuit Over No Refund Ticket Policy

The Austin, Texas festival was previously cancelled due to COVID-19.

By
Music 
3,507 Hypes 2 Comments

A pair of would-be event goers filed a class action lawsuit against South by Southwest (SXSW) after organizers said they would not offer ticket refunds for its cancelled 2020 festival.

According to reports, plaintiffs Maria Bromley and Pauta Kleber are claiming “breach of contract and unjust enrichment” over the no-refund policy. The two supposedly spent more than $1,000 USD each as part of their plans to attend the Austin, Texas festival, and instead of getting their money back, were offered free registration (priced at the same amount for the 2020 festival) for either SXSW 2021, 2022 or 2023. Bromley and Kleber were also given a 50% discount — the exact price dependant on the money they spent for 2020 — that can be used for another one of the three previously stated years. The suit further states that these alternatives were announced by organizers on March 12 and will expire on April 30, however it “cannot be certain that future festivals will occur.”

“SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers … individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred,” the suit read.

A spokesperson for SXSW shared a statement with Billboard, noting, “When Mayor Steve Adler issued an order on March 6, 2020, prohibiting SXSW from holding the 2020 event due to the COVID-19 pandemic, we understood and agreed with his tough call. The pandemic and the cancellation have caused a tremendous loss to our business, our staff, the City, and its citizens. We are still picking up the pieces after spending a year to program what would have been a remarkable event that required significant time, energy, and resources to produce.”

The statement continues, “Due to the unique nature of SXSW’s business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.”

In other news, Post Malone’s coronavirus relief performance has raised more than $2 million USD.

Read Full Article

What to Read Next

Patagonia Reveals Sustainable Mountain Running-Focused Spring 2020 Collection
Fashion

Patagonia Reveals Sustainable Mountain Running-Focused Spring 2020 Collection

Offering everything from outerwear and shorts to camping equipment.

TisaKorean Shares New Track "Bate Onna Bo"
Music

TisaKorean Shares New Track "Bate Onna Bo"

The lead single from his forthcoming ‘Party Pack’ EP.

Fumito Ganryu Drops Functional Two-Way Military Tote Bags
Fashion

Fumito Ganryu Drops Functional Two-Way Military Tote Bags

A light and durable carrying solution.


final Launches High-End 'Evangelion' Wireless Earbuds
Tech

final Launches High-End 'Evangelion' Wireless Earbuds

Featuring the Mark.06 from ‘Rebuild of Evangelion.’

Off-White™ Remains World's "Hottest Brand" in Lyst Index Q1 2020 Report
Fashion 

Off-White™ Remains World's "Hottest Brand" in Lyst Index Q1 2020 Report

Jacquemus, LOEWE, Rick Owens and Raf Simons also appear in the top 20.

Amir Obè Shares Sultry New Track "Poetry"
Music

Amir Obè Shares Sultry New Track "Poetry"

Continuing to teeter between the worlds of R&B and trap.

More ▾
 
Subscribe to our Newsletter

Gain access to exclusive interviews with industry creatives, think pieces, trend forecasts, guides and more.

By subscribing, you agree to our Terms of Use and Privacy Policy.

Help us serve you better

We appreciate your support in allowing HYPEBEAST ads, where we can share contents from the latest fashion, to those culturally relevant. In adding HYPEBEAST to your ad blocker's whitelist, ads on our sites will show while you continue to browse.

Help Support Us

We need ads to keep the lights on and to continue providing free news to our readers. We’d appreciate your support by whitelisting HYPEBEAST on your ad blocker. That way you can keep reading all the great stories for free.

If you have already whitelisted us, simply refresh this page. To find out how to whitelist us, click the button below.

Back

Add Us to Whitelist

We appreciate your support in allowing HYPEBEAST ads. Most ad blockers have similar whitelisting steps and settings. If you need assistance, please contact us.

Adblock Plus

  1. Click on the red ABP icon in the upper right corner of your browser.
  2. Click “Enabled on this site” to disable ad blocking for the current site. In Firefox click “disable on HYPEBEAST”.
  3. Refresh the HYPEBEAST page that you were viewing.

Adblock

  1. Click the AdBlock hand icon.
  2. Click “Don’t run on pages on this domain”.
  3. A new “Don’t run AdBlock on…” dialog may be displayed in the middle of the screen.
  4. Move the “Site” slider to the right. After that, click “Exclude”.
  5. Refresh the HYPEBEAST page that you were viewing.

uBlock

  1. Click the uBlock icon.
  2. Click the large blue “power” button in the menu that appears to whitelist the current website.
  3. Reload the HYPEBEAST page that you were viewing.

Firefox Browser

Firefox Tracking Protection may activate our whitelist notice, which can be disabled temporarily for a browsing session by clicking the shield icon in the URL bar and following the instructions.

Disconnect

  1. Click the Disconnect icon.
  2. Click “Whitelist site”.
  3. Refresh the HYPEBEAST page that you were viewing.