As a valued customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. If you discover a fault with the item(s) you have received, please contact us straight away and our Customer Services Representatives will try to resolve the issue for you as soon as possible.
Should you wish to return your item(s) for any reason, please refer to the table below as a guideline and contact us within 14 days from receiving your order for a case number explaining the reason for your returns request. Item(s) should be returned within 14 days from receipt of your case number.
To request a case number and further instructions on how to return your order, email us at email@example.com or alternatively you can call us on our customer services hotline at +852 2553 3662 between 10:00am – 6:00pm, Monday to Friday (Hong Kong time). Exchanges/returns will be processed upon receipt of the regarding item(s). Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.
Packages sent without first contacting us will not be accepted.
Please refer to the following criteria as a guideline only to our returns/exchange policy:
- No monetary refunds available.
- Exchange or store credit only.
- Items must not be damaged.
- Items must be in new/original condition with all tags and packaging intact.
- Exceptions and other conditions will be noted within the item description.
- Evaluation process may take up to 21 days from receipt.
- Upon dispute, the returns/exchange decisions by Hypebeast will be final.
- Items must be in an unworn, resellable condition with all original tags and packaging intact.
- All shoes should be tried on a carpeted surface before wear.
Homeware, Houseware & Decorations
- No returns or exchanges unless faulty.
Belts & Knitwear
- Items must be unworn with all tags attached.
Accessories (including Watches, Electronics & Lifestyle Products), Headwear, Jewelry, Intimate Apparel & Swimwear
- No returns or exchanges.
Books & Magazines
- No returns or exchanges.
For returns and exchanges, please complete and include our Returns Form (download it here) in your package, stating the full nature of your request.
Please note items remain the responsibility of the customer until it is received by Hypebeast. Therefore it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Once we receive your package, we will evaluate the products before proceeding with exchanging or refunding your order in store credits.
Hypebeast reserves the right to replace the faulty item with one of the same style, size and color. Where unavailable, refunds will be processed through the original payment method.
Return items should be posted with a completed Hypebeast Returns Form to the following address:Hypebeast Store
Room 1017, 10/F
Tower B, Southmark
11 Yip Hing Street
Wong Chuk Hang
Incorrect item, missing item or faulty item
If you believe there is a fault with an item you have received, please contact us as soon as you discover the issue to start the returns/exchange procedure and we will do our best to resolve the problem. A replacement will be sent where the item is still available. Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received will be covered by Hypebeast.
Hypebeast store credit will be given when an exchange is unavailable and is valid for a period of 12 months from the initial date of issue.