The pendant isn't sold out.  It might be a high-volume traffic error or something. Try refreshing and readding to cart

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

[Quote] say no more-- looking into this now

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

Whats good HB fam. I got back from asia a couple weeks ago but haven't been back to HQ in NY ever since-- due to family things.  However, I'm getting back in the groove of things in the midst of cloudy days. I'm trying my best now to take care of customer service thats been left over since the trip. @RESIN and all those who havent heard from us, please send another email to me with ATTN:TUNA in the subject and i'll get on it right away. New things soon [Image]

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

thanks for the love fam. HB ghost army preorders are shipping with this drop & they will not be rereleasing as the lookbook might suggest. We just included it as part of this delivery. big things coming soon, we'll be in touch. salute

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

everything with the exception of extremely large orders have been shipped out, which will be going out today.  **this does not apply to HB preorders!** Please allow some time for USPS tracking to update. The quickest way to get answers to your question is through email with your order number: thehiddencharacters[at]gmail . I'll be answering emails all day and weekend so please send em my way. Edit: ppl who ordered multiple times, if you don't see confirmation for certain items its because we did combined shipping HC

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

^ just ran into the same problem. it's an alstyle error. we always use alstyle 1301. i'm looking into it now. email us and we'll work something out.

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

HB fam, The support yesterday was unreal. As always on behalf of HC we thank you for the platform and constant support for the last 2+ years.  We are paying attention & we do feel really bad about hbfam not being able to cop what they would have liked. Seeing new names in the order column is nice and all but we'll never forget whos been down since day 1 so we're in the works of putting together something special for you guys. be on the look out for that. Ian will provide specifics later once they're finalized.  Batch 1 of BDU's have been shipped out today. They were mostly "tallboy" orders. Issue 1s should be going out this coming Tuesday & issue 2's and 3's after that As for this drop and its crazy volume, everything should be out by next weekend or that following monday. Thanks again. SALUTE -lil rage quit p.s s/o to drew

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

squadron here is fitting for all things not tees in this drop:  [Image] part 2 will be coming in May I think SALUTE

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

[Quote] pretty sure I have an extra in my personal stash. email me, bredren. i'll even throw you the blue one

Replied in Hidden Characters - 2016 Discussion Thread, 2 Weeks ago in Brands

[Quote] check your inbox, family. better yet, email us directly & we'll take care of you +1 Damn, havent posted on here in a minute. Thanks for the undying support as always squadron. SALUTE

Replied in [Hidden Characters] - 2015 Discussion Thread, 2 Weeks ago in Brands

hb fam eatin this weekend. smokeyface Good shit stephen I'll be lurkin the carts

Replied in [effulgence] - 2015 Discussion Thread, 2 Weeks ago in Brands

[Quote] For some reason PayPal didn't send the email with tracking automatically. If you don't receive your jacket (domestic U.S) by Wednesday night, please send us an email with your name and order number and we'll send you the tracking. Or if you're really anxious just email us now

Replied in [Hidden Characters] - 2015 Discussion Thread, 2 Weeks ago in Brands

All domestic orders have been shipped today-- Priority & with insurance. International orders will be dealt with separately starting Monday.  A lot of news and a lot to say but we'll keep it g for now -HC

Replied in [Hidden Characters] - 2015 Discussion Thread, 2 Weeks ago in Brands

Jacket Update: jackets are being shipped to us tomorrow, and they'll be here within the next week. From there, we'll be doing some hand doctoring to the jackets and ship out all the good good to you all. Once again thank you for the platform and patience thoughout this whole process. Big things to come very soon -HC [Embed content]

Replied in [Hidden Characters] - 2015 Discussion Thread, 2 Weeks ago in Brands

[Quote] jackets are our first priority- nothing is coming out until you all get them. Just got off the phone with Mr. Chen this morning; he says the delay is due to the fact that the leather we picked is so sturdy that he needs to sew some parts with a hand needle and a hammer-- really making this a handcrafted piece from a master. He also mentioned that he took his entire team off this project to do it himself because the quality of leather is way too rare to come by and cannot afford to mess anything up.  This jacket is a huge milestone for our DIY brand, and we thank each of you for being a part of it thus far. We also thank you for your patience. We will be as transparent as we can going forward, and we hope to have these for you this month.  & as always we're throwing in a bunch of goodies in the package that i think will make up for the wait. -HC toon

Replied in [Hidden Characters] - 2015 Discussion Thread, 2 Weeks ago in Brands