January 16, 2011 @ 05:43 AM
lagsinner

Post: 291

Join Date: Oct 2010

Location: Socal

So the other day I ordered something from karmaloop.
Size 8 Native shoe for mens

Karmaloop decides to send me a size 6 Men shoes (because apparantly 6 in men is 8 in women). They refuse to give me a refund now because it's not in their policy. So they say I can only get store credit.

But, it was a sale item so i'm not gonna be finding something like that again. Just a heads out for those wanting tobuy karmaloop
January 16, 2011 @ 06:04 AM
Nuhhhice

Post: 141

Join Date: Jul 2010

Wow.... do you have time to tell that again?
January 16, 2011 @ 10:04 AM
jingerBread

Post: 288

Join Date: Jul 2009

Location: Clearwater Fl. / Nap...

Wow.... Karmaloop again.
January 16, 2011 @ 05:39 PM
HYP3B3AST

Post: 817

Join Date: Oct 2008

Location: UK/HK/NL

never had problems with karmaloop when buying or returning, just the custom charges problems i get here.
January 17, 2011 @ 12:05 AM
lagsinner

Post: 291

Join Date: Oct 2010

Location: Socal

well i ordered from plndr numerous times and everything went well. Just this time I ordered a size 8 and they gave me a size 6 and refuse to take actions for THEIR mistakes.
January 17, 2011 @ 12:27 AM
ryun

Post: 268

Join Date: Dec 2010

Wow.... Karmaloop again.


do they have a rep of doing things like this? :O
January 17, 2011 @ 03:18 AM
SolidStripe

Post: 40

Join Date: Sep 2010

So the other day I ordered something from karmaloop.
Size 8 Native shoe for mens

Karmaloop decides to send me a size 6 Men shoes (because apparantly 6 in men is 8 in women). They refuse to give me a refund now because it's not in their policy. So they say I can only get store credit.

But, it was a sale item so i'm not gonna be finding something like that again. Just a heads out for those wanting tobuy karmaloop


Whoa that sucks. Thanks for the heads up.
January 17, 2011 @ 07:48 AM
Teamsleep

Post: 21

Join Date: Dec 2010

If you got Facebook, hit them up on their page. It usually gets their attention. If that doesn't work, go through their Plndr page. Good luck!
January 17, 2011 @ 08:29 AM
SuMing

Post: 264

Join Date: Dec 2010

Location: Canada

So the other day I ordered something from karmaloop.
Size 8 Native shoe for mens

Karmaloop decides to send me a size 6 Men shoes (because apparantly 6 in men is 8 in women). They refuse to give me a refund now because it's not in their policy. So they say I can only get store credit.

But, it was a sale item so i'm not gonna be finding something like that again. Just a heads out for those wanting tobuy karmaloop


That is super lame, isn't a size 8 in womens a size 6.5 in mens though??suprised

Twitter: @Mack_SiuMing

January 17, 2011 @ 12:04 PM
Nubcake

Post: 272

Join Date: Jan 2011

Location: NYC

Never really had a problem with Karmaloop.

I remember returning an item and getting a refund.
January 17, 2011 @ 12:31 PM
hypoh

Post: 2461

Join Date: May 2008

Location: NoVA

[email]billy@karmaloop.com[/email]
[email]sydney@karmaloop.com[/email]
[email]gregs@karmaloop.com[/email]

Escalate your issue until you get a resolution.
January 17, 2011 @ 12:31 PM
Body Guy Swag

Post: 114

Join Date: Feb 2010

You try calling their customer service? If the rep doesn't help you then you should get it escalated higher up. I had a problem before where they sent me a completely different item and I got taken care of and then some.
January 17, 2011 @ 12:40 PM
Spankbank

Post: 3915

Join Date: Sep 2008

Location: Crooklyn

KL at it again! I returned an item and they said they "never received it."
Hope you resolve your issue though.
January 17, 2011 @ 12:43 PM
scballer02

Post: 361

Join Date: Mar 2008

KL at it again! I returned an item and they said they "never received it."
Hope you resolve your issue though.


that's why you get delivery confirmation or tracking on packages.
January 17, 2011 @ 10:23 PM
BksNinja

Post: 717

Join Date: Jul 2009

Location: New York

i bought literally over a 100 items on KLOOP and i never had a problem, they do sometimes make mistakes on the sizes but i always exchange for the size i want and haven't gone through any problem.

For KLOOP not to give you a refund, you most likely bought the shoe for real cheap on sale, or use some 40% coupon on the shoe, if so it shouldnt be to big of a problem to get store credit if you bought the shoes for cheap?

How much you paid?

KARMALOOP - LNGWKND - 20% Off Non-New Items & Free Shipping. SPEND AT LEAST $75.

January 18, 2011 @ 04:19 AM
Frank_

Post: 1224

Join Date: Jan 2009

only had 1 problem bought a pair of shoes and a hat received the hat but no shoes.. talked to a rep told me i should wait a week to see if they could find the missing shoes....then waited an extra 4 days because they said they will 100% find the shoes then 2 weeks i said fuck it they gave me store credit plus 20% to it but guess what 2 days later i see the pair i orderd back in stock and i cop it 4 days later it comes in the mail....i guess i should have waitd since they actually did find the shoe
January 18, 2011 @ 06:10 AM
snuff_daddy

Post: 1464

Join Date: Aug 2008

Location: TAMPA

if all else fails, dispute it w/ your credit card company...chances are u will get your money back without a problem since it is clearly their error
January 19, 2011 @ 04:54 AM
lagsinner

Post: 291

Join Date: Oct 2010

Location: Socal

i bought literally over a 100 items on KLOOP and i never had a problem, they do sometimes make mistakes on the sizes but i always exchange for the size i want and haven't gone through any problem.

For KLOOP not to give you a refund, you most likely bought the shoe for real cheap on sale, or use some 40% coupon on the shoe, if so it shouldnt be to big of a problem to get store credit if you bought the shoes for cheap?

How much you paid?


yeah it was actually real cheap only 13$ for a pair of shoes. BUT the thing about it is if a little thing like this can't be taken of straight then why should I take a bigger risk with more expensive items you know?
January 19, 2011 @ 06:44 PM
BksNinja

Post: 717

Join Date: Jul 2009

Location: New York

yeah it was actually real cheap only 13$ for a pair of shoes. BUT the thing about it is if a little thing like this can't be taken of straight then why should I take a bigger risk with more expensive items you know?


i feel you, most of the time they usually tell you on the bottom of the item your looking at if the item can only be return for store credit or exchange like the link below: its written in red.

www.karmaloop.com/Products.aspx?productID=122749&VendorCode=10D

i guess if you ever going to buy something expensive on KLOOP, the best thing to do is probaly call 'em and make sure they have your size, and if the item can be return for a full refund or not.

KARMALOOP - LNGWKND - 20% Off Non-New Items & Free Shipping. SPEND AT LEAST $75.

January 19, 2011 @ 07:29 PM
Pierre

Post: 96

Join Date: Nov 2010

Location: Stankonia

Never had an issue with Karmaloop except not being able to find a dope item for purchase like a week after i saw it. (I never did see that belt on the site again. BUT PLNDR sucks man i don't know how its basically the same company but one is crappy.. i returned a sweater last November and have been hounding them like everyday about my store credit and they just say it has not been processed yet. WTF it only takes 2 days to ship from here to there and 5 business days to process
January 19, 2011 @ 10:53 PM
CoppedaPair

Post: 99

Join Date: Oct 2010

Location: Seattle, WA

Wow.. they seem like they have a bunch of dope t's..idk now.
January 20, 2011 @ 09:38 AM
Stilo

Post: 513

Join Date: Nov 2010

Couldn't you pay through paypal?
January 20, 2011 @ 07:07 PM
lagsinner

Post: 291

Join Date: Oct 2010

Location: Socal

well I got bunch of tee's from them fine and shipping was np everything worked out just these shoes
January 27, 2011 @ 07:12 PM
JasonHe

Post: 362

Join Date: Feb 2010

Just be like give me a fucking refund or I'll just go around online forums telling people what happened
January 27, 2011 @ 07:46 PM
jlaurren

Post: 27

Join Date: Jan 2011

What are other online underground clothing stores, like Karmaloop
January 27, 2011 @ 11:29 PM
MISSING

Post: 129

Join Date: May 2007

Location: HELL

I stopped messing with Karmaloop after I tried to cancel an order a few minutes after I submitted it and they made sure to wait till the next afternoon to respond to my email, after they shipped it that morning.

missing.land

January 28, 2011 @ 02:09 AM
kidkorea

Post: 2747

Join Date: Jul 2007

Location: Seoul, South Korea

It took me a year to get $95 that I was owed through repping them.

I must have sent 6 emails to Dennis over a period of a year, none of which he responded to. One of the interns got back to me finally. Told him my problem but didn't contact me again for another 2 weeks until I hit him up again.

Honestly, for a website as big as karmaloop, I expected a whole lot better customer service. Everytime I hear or see "karmaloop" all I think now is razzconfusedsuprisedsad

ii-se.co Instagram: @iiseSEOUL Search "iise" on Facebook and like the page to support!

January 28, 2011 @ 08:50 AM
DENN!S

Post: 1443

Join Date: Apr 2008

Location: Boston

It took me a year to get $95 that I was owed through repping them.

I must have sent 6 emails to Dennis over a period of a year, none of which he responded to. One of the interns got back to me finally. Told him my problem but didn't contact me again for another 2 weeks until I hit him up again.

Honestly, for a website as big as karmaloop, I expected a whole lot better customer service. Everytime I hear or see "karmaloop" all I think now is razzconfusedsuprisedsad


T,

I always have helped you out fam...from extending your expired gift card to this. I don't appreciate hearing I didn't help you when I've pointed you in the right direction with any issue or question you've had. I obviously want everyone happy to be a part of the rep program and make sure any questions they have get sorted out right away.

However, you sent me only 3 emails (of which I replied to) and all of them were about submitting your W-9 to get the $95 and also every rep got multiple newsletter emails on how to send it in.

Legally, we can't pay out reps until we get your w-9...it's been expressed mad times - every rep knows that. (You can even scroll up and see that)

Nonetheless - I'm glad you finally submitted yours so you could get the cash you deserved.

If you guys have any questions moving forward please email [email]shelton@karmaloop.com[/email] - he's fielding all rep questions and managing the day-to-day. But as always - you can reach out to me too...I'm accessible via email as well.

Stay up!

DT

DiamondSupplyCo.com || @DennisTodisco on everything

January 28, 2011 @ 08:55 AM
DENN!S

Post: 1443

Join Date: Apr 2008

Location: Boston

i bought literally over a 100 items on KLOOP and i never had a problem, they do sometimes make mistakes on the sizes but i always exchange for the size i want and haven't gone through any problem.

For KLOOP not to give you a refund, you most likely bought the shoe for real cheap on sale, or use some 40% coupon on the shoe, if so it shouldnt be to big of a problem to get store credit if you bought the shoes for cheap?

How much you paid?


This.

In response to the original poster...it clearly states (in red on the item description) that if you buy final sale items this:
Return Policy: Sale items can only be returned for exchange or store credit.


This is pretty standard procedure on any online or physical store.

But let me know man if you still have any issues & I'll make sure we hook you up.

Best,
DT

DiamondSupplyCo.com || @DennisTodisco on everything

January 28, 2011 @ 10:35 AM
A!exander

Post: 1684

Join Date: Aug 2008

Location: DC

Karmaloop to plndr are both legit, bought stussy and in4mation from both places... just direct your problems to the representatives.

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