sharkus
Post: 3187
Join Date: Apr 2012
F.A.Q.How much does shipping cost?
Supreme now charges a flat rate of $10 for all orders in the continental U.S. (Hawaii, Alaska & Puerto Rico orders are charged $25). Orders shipping to Canada are charged a flat rate of $25 for UPS standard service, inclusive of customs and duties. Skateboards have an additional $4 handling charge per deck.
Why can I only buy one style per product?
Due to the limited quantities of our products, at this time we can only sell one style per product. In some cases, such as skate decks, you may purchase one of each available styles.
When will my order arrive?
Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery.I changed my mind.
Can I get a refund or make an exchange?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
Can I contact you directly with any questions?
Please email shop@supremenewyork.com with any questions regarding your order.
I do not live in the U.S.A. Can I order online?
At this time, we are only accepting orders from residents that live in the U.S.A. and Canada.
Why do my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.
I placed a successful order but why didnt I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.
Can you send me a sticker?
Each web store purchase comes with a couple of box logo stickers. If you have not placed an order but would like some stickers, please send $5.00 cash and a self addressed stamped envelope to our warehouse address below and we will send you 5 box logo stickers.
Supreme Web
121 Wooster Street, 2F
New York, NY 10012
We are not responsible for envelopes lost to/from our office.
When are particular items released?
Most of our items do not have set release dates. Please sign up for the Supreme newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.
Do you re-stock your inventory?
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
Do you offer gift cards?
We do not offer gift cards through the web shop however you can purchase a gift certificate at the Supreme NY or Supreme LA store.
Return Policy
All sales are final. No refunds or exchanges.
Using this Site
Please use a standards-compliant web browser such as Firefox 3.0+ or Safari 3.0+. Javascript must be enabled to use this site.Terms of UseBy using our website, you agree to the
Terms of Use.
We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
Copyright & Trademarks
All content of our website including text, graphics, logos, button icons, images, and software, is property of Chapter 4. Corp. and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with Supremenewyork.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.
Secure Processing
Supremenewyork.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
Privacy
Supremenewyork.com respects our customers account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.
Shipping
At this time, we are only accepting orders from residents that live in the U.S.A. and Canada
All orders are shipped via UPS Ground. The shipping rate to the contiguous 48 U.S. states is $10.
The shipping rate to Alaska, Hawaii & Puerto Rico is $25. Orders to Canada are charged a flat rate $25 fee for UPS standard shipping inclusive of all customs and duties. There is an additional $4 surcharge per skateboard, due to the size of this item. Please note that UPS does not deliver to APO/FPO addresses or P.O. boxes.
Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
Please check back with us periodically for any updates regarding our shipping policies.
Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
Sales Tax
Sales Tax is charged to those orders shipped within the state of New York. All apparel including hats and footwear under $110 are tax exempt. For apparel, hats and footwear over $110 the applicable tax rate is 8.875%. Bags and accessories are not considered apparel and are taxable. The applicable tax rate for bags and accessories is 8.875%.
Shipping is also taxed.Sales tax is not charged to orders shipped to states outside of New York.Contact Information
Supreme
167 Bowery, 2F.
New York, NY 10002
Tel (212) 219-0175
