What's Black Scales exchange policy? is it only for a different size/color or could it act like a store credit?
We make exchanges for everything within 14 days after shipping. There are no refunds. All sales are all final and only exchangeable.
Exchanges will be given after the warehouse has inspected items, and declares the items are in their original condition.
All exchanges must have a return label on the package with an RA number. To process your exchange and receive an RA number please call our online team at 415-355-9153. We recommend customers receive a tracking number when sending back exchanges.
Once an RA # is processed, the items must be shipped out immediately. Packages need to be received within 2 weeks of the date the RA # was created.
Items worn with stains cannot be exchanged. If you do ship such items, Black Scale will not be responsible for processing and exchanging such items.
Shipping cost is not refundable.