They don't gotta do anything, if you don't like how they doin things don't order, I ordered some shit on the 1st and it just shipped out a few days ago. They are just hella backed up, like the last 20 pages have said. /DEAD
I had to keep inquiring a bout my order #. I don't know if that was what got me results, but they finally got everything going with my order this past week, and I also ordered on the 1st.