As for the hoodie complaints......We buy blank hoodies from sweatshirt companies and they always run out so
they are always different because we have to order from whoever has them at the time. This all changes for our Spring '12 delivery because I was fed up with it as well. I custom designed a perfect fitting hoodie and crewneck that we at Diamond really like, I hope you guys will like it too. Zumiez and Karmaloop will continue to get the non custom fleece but you can get our new custom fit on Fairfax and Our Online Store beginning this next season.
I'm really glad that you guys are acknowledging that there has been an issue with the fleece - and are taking steps to correct those issues.
But the only problem I have with that is I spent a bunch of money on fleece this last season. If you guys were aware that the fit was off (or different) on a certain piece, something probably should have been said to let people know before they spent their hard earned money on a piece of $80 fleece that you yourself wasn't even happy with.
So now we're stuck with this fleece, with a no return policy, with no other options other than taking a pretty big loss on Ebay.
Because personally, I don't want to just find another brand. I still love Diamonds designs, which is why I care enough to try to get something done about the issues that we the customers have. I'm honestly really looking forward to this new custom fleece, and I'm really wishing that those new OG Scripts on fairfax were available online somehow.
I guess I just wish I would have known ahead of time to avoid these improper fitting hoodies that were released lately. But then I guess that would have affected your bottom-line.